We kindly ask you to adhere to the time specified in the permit to perform Umrah, and you may book again after the permit time has ended.
There is no feature to modify Umrah timings, but you can cancel the appointment through the Nusk app before the permit time starts and issue a new permit. If the permit time has started, a new permit can be issued after the first permit expires.
Entering Al-Masjid Al-Haram for performing Umrah is linked to the permit time, but one can enter for prayer at any time.
The Umrah permit issuance period has been modified so that only one active permit exists, and booking can be made again after the permit expires.
Tawaf is allowed without a permit on the first floor.
You can register biometric data by downloading the (Saudi Visa Bio) app for smart devices, then selecting the visa type, using the passport’s optical reading, capturing the face image from the camera and completing its verification, and then scanning all ten fingerprints electronically through the camera.
The requirement to register biometric data (fingerprints) for issuing Umrah visas electronically has started for arrivals from the following countries: United Kingdom, Tunisia, Kuwait, Bangladesh, Malaysia.
The (Saudi Visa Bio) app for smart devices.
You can learn about the Umrah campaign service providers through the Ministry’s website and via the following link:
The imposition of fines and penalties on those who delay leaving the Kingdom of Saudi Arabia after the visa expires does not fall within the jurisdiction of the Ministry of Hajj and Umrah.
15 days.
It is not possible to extend the Umrah visa for the Hajj season.
Entry into the Kingdom of Saudi Arabia must be within three (3) months from the date of visa issuance, and the stay in the Kingdom must not exceed thirty days, ending at the latest on 15 Dhu al-Qi’dah.
The Umrah pilgrim can enter and exit from any international or regional airport in the Kingdom of Saudi Arabia.
Booking can be done through the approved platforms on Maqam.
There are no fees for repeating Umrah.
Umrah visas fall under the jurisdiction of the Ministry of Foreign Affairs and its representations abroad. For inquiries, please contact the Ministry of Foreign Affairs at (920033334) from within the Kingdom or (+966920033334) from outside the Kingdom.
Yes, the pilgrim can obtain an Umrah visa from their country and travel from another country to the Kingdom to perform Umrah.
A resident Umrah pilgrim from countries authorized to enter the Kingdom of Saudi Arabia is allowed to enter through land ports with their own or rented car, provided they obtain a vehicle entry permit from the competent authorities in their country or the authorized agent only.
Yes, that is possible.
An Umrah visa cannot be issued by the external agent without service packages (accommodation – transport).
You are not required to pay any additional amounts outside the contract unless you wish to add other services not mentioned in the contract.
According to the program through which they applied or before the visa period (90) days ends.
There is a fee for issuing the Umrah visa, estimated at 300 Saudi Riyals.
Yes, it is possible to obtain an Umrah visa more than once in a year.
Yes, the Umrah visa allows the pilgrim to travel between Mecca, Medina, and all cities in the Kingdom during their permitted stay.
The system does not allow extending the Umrah visa for more than 90 days.
The duration of stay for arrivals with Umrah visas is 90 days.
All Umrah pilgrims coming from outside the Kingdom to perform Umrah inside Saudi Arabia are linked to operating contracts with Umrah offices in their country (the external agent) accredited by the Ministry of Hajj and Umrah. You can find the accredited Umrah offices via the following link:
The visa can be obtained in two ways: designing the Umrah program directly through one of the approved electronic platforms (such as Nusk). Contacting the external agent to obtain the visa through the Nusk app, visiting the Ministry of Hajj and Umrah, selecting services, completing the requirements for issuing the visa, and booking the services. To check the visa status or inquire about the list of pilgrims only, you can access the following link:
There is no institutional quarantine for arrivals with an Umrah visa, and to learn about the approved vaccine types, you can visit the following link:
To know the arrival requirements according to the country of arrival, please visit the Ministry’s website via the following link:
Umrah visas start being issued from the 15th of Dhu al-Hijjah.
An electronic visa granted by the Kingdom of Saudi Arabia to pilgrims wishing to perform Umrah, allowing them freedom of movement between Makkah, Madinah, and all cities of the Kingdom during their stay.
The instructions and regulations that apply to Saudi citizens also apply to them.
There is no specific number of times to perform Umrah.
Yes, children are allowed inside the courtyards of the Grand Mosque in Makkah and the Prophet’s Mosque in Madinah.
Children aged five and above are allowed to perform Umrah if they have not been confirmed to be infected with the Coronavirus.
Umrah is allowed for those aged five and above if they have not been confirmed to be infected with the Coronavirus.
You can issue a permit to perform Umrah or pray in Al-Rawdah Al-Sharifah through the Nusk or Tawakkalna app. The registered user in the app books the Umrah/prayer appointment in Al-Rawdah Al-Sharifah, and the permit is activated once the information is complete.
Yes, booking permits for performing Umrah and praying in Al-Rawdah Al-Sharifah is required for those who have not been confirmed to be infected with the Coronavirus.
Umrah and prayer permits in Al-Rawdah Al-Sharifah are granted to those who have not been confirmed to be infected with the Coronavirus.
It starts from 1 Muharram to 30 Dhu al-Qi’dah.
Prayers can be performed at any time without a permit.
There is no prayer permit.
Yes, it is allowed.
For information on this matter, you can contact the Presidency for the Affairs of the Two Holy Mosques.
You can go directly to the Haram if there is a confirmed booking at a hotel, without needing to pass through the assembly point.
Transportation tickets can be purchased upon arrival at the assembly center, noting that payment is available via bank cards or cash.
Transportation tickets are optional and not mandatory for all categories.
The main assembly points are located at the entrances to the Haram courtyards. They are the usual Haram checkpoints and do not have parking spaces. They are sorting points where it is verified that the pilgrim has an Umrah permit, then directed to the bus for transfer to the nearest point to the Haram. Assembly points provide a shuttle service to and from the Haram for those with confirmed bookings at one of the central hotels near the Haram.
There is no feature to modify Umrah times, but you can cancel the appointment through the Nusk app before the permit time begins and issue a new permit. If the permit time has started, a new permit can be issued after the first permit expires.
Entering the Grand Mosque for Umrah is linked to the permit time, but entering for prayer is allowed at any time.
The period between Umrah permits has been set so that only one active permit exists, and booking can be made again after the permit expires.
The beneficiary cannot cancel the permit after its time has started.
The beneficiary can change the email in the Nusk app through the Settings page, then the Personal Data page, and then modify the email, or by contacting the Care Center for Pilgrims Services at the Ministry of Hajj and Umrah at 920002814.
Yes, the beneficiary can register the new visa in the Nusk app through the Settings page, then the Personal Data page, then modify the entered visa number, and it will be verified by the National Information Center.
If you are unable to enter the Kingdom before or at the start of the permit time, the permit will be automatically canceled.
A verification code will be sent to the registered email.
Passport number – Visa number – Date of birth – Nationality – Mobile number – Email.
You can register in Nusk from outside the Kingdom as a visitor provided you have a valid visa.
This message appears if there is an active permit that has not been canceled; another permit cannot be issued until the current permit expires or is canceled. To verify, please check the permits in the Nusk app from your account or your companions’ accounts and ensure that no active permit exists, or cancel it if you wish to issue a new permit.
Yes, the requested information must be classified as public in accordance with the Freedom of Information Policy issued by the National Data Management Office
By filling out the Freedom of Information request form, specifying the details of the information required, and submitting it through the official Ministry website.
Freedom of Information is the right of individuals to access public data that the Ministry of Hajj and Umrah receives, produces, or handles after processing, regardless of its source, form, or nature.
Freedom of Information aims to enable individuals to access available information from the Ministry of Hajj and Umrah in order to promote the principle of transparency and integrity.
Any individual can submit a request to obtain general information, according to the Freedom of Information policy issued by the National Data Management Office.
Yes, you can change the gender in the Nusk app by contacting the Care Center for Pilgrims Services at the Ministry of Hajj and Umrah at 920002814.
You can log in to the Nusk app, delete the account, and register as a new user, and the name will be updated automatically, or by contacting the Care Center for Pilgrims Services at the Ministry of Hajj and Umrah at 920002814.
Yes, vaccination is not required to perform Umrah, enter the Grand Mosque in Makkah, visit Al-Rawdah, or enter the Prophet’s Mosque in Madinah.
It is activated immediately when booking through the Nusk app.
Yes, registering in Nusk does not require registration in Tawakkalna.
Umrah is allowed for those who have not been confirmed to be infected with the Coronavirus.
The minimum age for issuing an Umrah visa or permit is 5 years for those who have not been confirmed to be infected with the Coronavirus.
If you are late for the permit time, you must wait until the first permit expires, and then issue a new permit.
Yes, registering in Nusk does not require registration in Tawakkalna.
There is no feature to modify the permit time, but it is possible to cancel the appointment through the Nusk app before the permit time starts, and then issue a new permit.
Only 4 companions can be added excluding dependents, and there is no limit on the number of companions from dependents.
Please uninstall the app and reinstall it, then try registering again.
The notification feature is not available in the app.
If the beneficiary wants to update the status from visitor to resident, they must log in to the Nusk app, delete the previous account, and register as a new user with the Iqama number.
The information required when contacting the Care Center for Pilgrims Services at the Ministry of Hajj and Umrah is: (Name, Nationality, Passport Number, New Mobile Number)
The information required when contacting the Care Center for Pilgrims Services at the Ministry of Hajj and Umrah is: (Name, ID Number, New Mobile Number)
The user can change their mobile number in the Nusk app through the Settings page, then the Personal Data page, and then edit the mobile number, or by contacting the Care Center for Pilgrims Services at the Ministry of Hajj and Umrah at 920002814.
Please accept the addition request through the Tawakkalna account of the companion so that the addition can be completed via: Hajj & Umrah Services – Companions Management – People who added me to Hajj & Umrah Services – Accept Request, or through the Nusk app via Settings, Companions icon.
To add companions in the Nusk app, please follow these steps: First: Open the Nusk app. Second: Select the type of permit as required. Third: Choose “Add Companion” at the bottom of the screen. Fourth: Log in to the companion’s account and accept the addition request.
Companions and dependents can be added. It allows adding: 1- Dependents or sponsored persons 2- Companions 3- Pending (counted within the total number of companions). Note: 1- Pending list: means the request is waiting for acceptance or rejection as a companion, so it is necessary to follow up with the companion within 24 hours to avoid cancellation. 2- It is possible to remove (unlink) between the user and the person who added them after 15 days from the addition. The date is counted from the time the user sends the addition request. 3- The companion can view the name and ID number of the person who added them and cannot be removed until 15 days have passed since the addition.
Yes, by clicking on “Book a Service,” a list of all approved platforms linked to the central booking engine Maqam will appear, and through these platforms you can book the services you want during your trip to Mecca or Medina, such as hotels, transportation, ground services, and more.
Please make sure the entered number and the selected country code are correct.
The Umrah permit can be issued through the Nusk app.
Yes, registering in the Nusk app does not require a Saudi phone number.
Please pull the screen down to refresh the page and display the permit.
Yes, children are allowed to be present in the courtyards of Al-Masjid an-Nabawi.
There is no feature to modify prayer times in the Rawdah Sharifah, but appointments can be canceled before the permit time through the Nusk app and a new permit can be issued.
Booking is not required, noting that sending salutations to the Prophet (peace be upon him) is allowed for men only.
Yes, 30 days
Yes, it is required to book a permit to pray in the Rawdah Sharifah.
It is not required to book a time to pray in Al-Masjid an-Nabawi, but booking is required for prayer in the Rawdah Sharifah for age groups 5 years and older who have not been proven infected with the Coronavirus.
There is no feature to change visiting times, but you can cancel appointments through the Nusk app and book permits at different times.
Priority is given to those who have not previously performed Hajj, except for a Mahram. This priority is applied only until the end of Shawwal. After that, booking will be available for anyone who meets the eligibility requirements for Hajj.
15 years for citizens and residents, based on the Gregorian date recorded on the national ID for citizens.The Gregorian date recorded in the passport applies to residents, with no upper age limit.
Upon completing the booking and making all required payments, the applicant will receive an immediate notification via SMS. Booking status can also be checked directly through the NUSUK Masar platform or the NUSUK app.
To view details of a Hajj establishment, select the “Hajj Establishments” button. A list of Hajj companies will be displayed. You can then choose the desired company and click on it to view all company details.
The payment period for the booking invoice, from the start of bookings until 27/11/1447H, is 72 hours. If payment is not made within the specified period, the booking will be canceled. Starting from 28/11/1447H, the payment period for the booking invoice is reduced to 6 hours only.
Partial payment is not available this year.
Booking fees are paid electronically only via the SADAD system.
Changing the establishment after booking is not allowed. However, the booking can be canceled and rebooked if availability permits.
Children are not allowed to accompany pilgrims.
Yes, but only after purchasing the Hajj package contract. Sacrificial animals can be purchased via the NUSUK app.
Service providers can create a package that includes air travel. Pilgrims can also select packages dedicated to land transportation. Air travel can be requested through an airline service provider after completing the booking as an additional service.
By selecting “Add Exemption Request” from the Actions button, completing the request form, and clicking Submit.
Air travel can be requested separately through an airline service provider as an additional service via the NUSUK marketplace.
Booking cancellations are made through the NUSUK Masar platform or the NUSUK app, as follows:
• Before issuing the permit: If cancellation occurs by 30/10/1447H, no amount will be deducted.
• If the permit is rejected by the Ministry of Interior: Electronic service fees of SAR 67.85 per pilgrim will be deducted.
• If the permit has been issued: Cancellation from 1/11/1447H until the end of Dhu al-Qi’dah will incur a deduction of 10% of the contract value.
• If the permit has been issued: Cancellation from 1/12/1447H until the platform closes will incur a deduction of 100% of the contract value.
Booking fees are refundable under the following conditions:
1. Death of the main applicant, or of the husband in case of the wife.
2. Traffic accidents preventing the performance of Hajj, with submission of proof confirming the information and dates.
3. Criminal incidents preventing Hajj, with submission of proof confirming the information and dates.
4. Health incapacity requiring hospitalization, supported by reports from government hospitals. If reports are from private hospitals, they must be certified by the Ministry of Health. All reports must be in Arabic.
1. Death of the main applicant, or of the husband in case of the wife.
2. Traffic accidents preventing the performance of Hajj, with submission of proof confirming the information and dates.
3. Criminal incidents preventing Hajj, with submission of proof confirming the information and dates.
4. Health incapacity requiring hospitalization, supported by reports from government hospitals. If reports are from private hospitals, they must be certified by the Ministry of Health. All reports must be in Arabic.
Starting from 01/11/1447H.
Yes, you can cancel via the NUSUK Masar platform or the NUSUK app by selecting “Cancel Booking,” in accordance with the booking cancellation policy.
The refunded amount will be deposited into the account added by the beneficiary within 7 to 14 days from the cancellation date.
There are three Hajj packages available this year. Applicants can choose the package that suits them via the NUSUK app or website.
Yes, Hajj establishments have the right to offer optional additional services for their packages at extra cost. Pilgrims can select these services and pay for them through the Hajj program during the booking process.
Companions can be added or removed, or the entire booking can be canceled before finalizing the reservation. Individual bookings can also be canceled after completion.
Sacrificial animals can be purchased through the NUSUK app as an additional service, but only after purchasing the Hajj package contract.
There is no specific duration.
The applicant will receive the following message:
*"Congratulations! Your Hajj booking for * pilgrims on the * package in * city has been completed.
Your booking number is . The booking price is * SAR.
Please pay the invoice via the SADAD system using invoice number * and select the Ministry of Hajj and Umrah account (Biller No. 161) before *** to avoid cancellation of your booking.
You can check the details of your booking through the platform or app and make any modifications if needed.
We also emphasize that no additional payments should be made to any Hajj company or establishment, as the SADAD invoice covers all services included in your package."
*"Congratulations! Your Hajj booking for * pilgrims on the * package in * city has been completed.
Your booking number is . The booking price is * SAR.
Please pay the invoice via the SADAD system using invoice number * and select the Ministry of Hajj and Umrah account (Biller No. 161) before *** to avoid cancellation of your booking.
You can check the details of your booking through the platform or app and make any modifications if needed.
We also emphasize that no additional payments should be made to any Hajj company or establishment, as the SADAD invoice covers all services included in your package."
Yes, a Mahram is not mandatory for all Hajj packages. Women can register under a women-only group.
No, performing Hajj requires a valid national ID or residency permit.
Hajj requires the meningococcal vaccine. Seasonal influenza and COVID-19 vaccines are also recommended.
Hajj is only allowed as a Mahram exemption for a female as a husband, brother, son, or father.
Citizens of GCC countries cannot register through this platform. Registration is only available for those holding a national ID or a residency permit.
Hajj eligibility can be checked through the National Information Center.