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About The Ministry

About The Ministry
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About the Ministry

The Ministry of Hajj and Umrah is the official government entity responsible for facilitating the arrival procedures of pilgrims from all around the world for Hajj, Umrah, and religious visits. It works in coordination and integration with other government agencies and the private sector to serve the Guests of Allah. The ministry also develops technical systems and programs. It prepares historical sites related to the Prophetic biography to enrich the spiritual experience and reinforce the Kingdom's position in serving Islam and Muslims.
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Our Vision

To create a timeless spiritual journey that exceeds the expectations of the Guests of Allah.

Our Mission

We are honored to host the largest possible number of Muslims for Hajj and Umrah, acting as a driver and enabler for our partners while building a competitive and sustainable ecosystem that offers innovative digital solutions.

Strategic Pillars and Goals

Pilgrim-Centric Approach

  • Understanding the needs and behaviors of all segments of pilgrims
  • Designing services that enrich their experience
  • Supervising all services offered to them
  • Protecting their rights

Achieving Excellence in Collaboration with Government Partners

  • Developing innovative business models and effective communication mechanisms for cooperation and coordination with ecosystem partners
  • Facilitating partners' access to the necessary resources and information to enable them to perform their roles effectively.
  • Recognizing and reward the performance of success partners

Advancing the private and third sector ecosystem

  • Creating a disciplined competitive environment that stimulates private sector contribution
  • Guiding and regulating the third sector to maximize the benefit from funding, assets, and volunteering capabilities
  • Supporting the promotion and export of distinguished products and expertise
     

Maximizing positive impact locally and internationally

  • Redefining the operating model with source country governments to serve the guest
  • Sharing acquired knowledge and culture with foreign countries and international organizations
  • Enhancing the Ministry's digital and physical presence in international forums
     

Leading the Hajj and Umrah ecosystem

  • Regulating the sector by enacting policies, evaluating their impact, planning, and follow-up
  • Enhancing the integration of the digital experience for pilgrims and ecosystem partners

Developing the Ministry's capabilities

  • Building and enhancing capabilities and competencies to achieve the Ministry's desired roles
  • Providing an attractive work environment and activating change management
  • Improving the quality of main and supporting operations
  • Increasing efficiency of expenditure and financial planning

Join Us

At the Ministry of Hajj and Umrah, we believe that serving the Guests of Allah is a profound honor and a noble responsibility that demands both sincerity and excellence in performance. If you aspire to be part of a leading national ecosystem contributing to an exceptional Hajj and Umrah experience, join us and help us create an impact that resonates across the world.

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