• Moving to a cool place.
• Removing outer clothing, and cooling the body with water, especially the head and neck.
• Exposure to an air source: Air conditioner or fan.
• Serving drinks
• Calling emergency services and going to the nearest health facility.

• Tawaf, especially at noon.
• Massa, especially when there is overcrowding and high temperatures.
• At Arafah, noon time.
• At Mina, especially the places of slaughter and the Jamarat. This is due to the long distance, and crowding when throwing.

• Drink enough fluids (water and juices) regularly.
• Avoid exposure to the sun for long periods.
• Use an umbrella and sunglasses. .
• Avoid excessive physical stress and take a rest after each ritual.
• Wear loose-fitting, light-colored clothing, and avoid heavy clothing.

• See a doctor before traveling to ensure that your health is stable and that you are able to perform Hajj.
• Take the necessary immunizations well in advance of Hajj, especially if you suffer from chronic diseases or are elderly. To know about the mandatory and optional immunizations, see the guide to immunization requirements from the Ministry of Health here Click here
• Take an adequate amount of medication, especially if you suffer from a disease that requires continuous medication, such as heart disease, high blood pressure, kidney disease, asthma, allergies, and diabetes.
• Be sure to carry a detailed report showing diseases, medications and doses, as this helps to follow up on your condition when necessary.
• Ensure that the carry-on bag contains personal care items and tools, such as a towel, shaving tools, soap, toothpaste and brushes, an umbrella, loose cotton clothes, and moisturizing creams and ointments.
• If you sit for a long time on the plane, bus, or any means of transportation, we advise you to walk or stand a little every hour or two, and to constantly move your feet while sitting because this prevents swelling of the feet.
• Make sure to carry a blood glucose meter if you suffer from diabetes.

While you are in the Holy Sites, we recommend that you:

• Not compromising public health, even in the smallest matters, because most of the health problems arise from this.
• Avoid overburdening or overloading electrical sockets in your accommodation. Take the necessary tests if you suffer from a persistent cough.
• Take the necessary tests if you suffer from a persistent cough.
• Make sure to use tissues when sneezing and coughing, especially in transportation.
• Maintain personal hygiene, take a shower, and wash hands thoroughly with soap and water or other disinfectants.
• Wash hands before and after eating, after using the bathroom, after sneezing and coughing, and when coming to the residence.
• Avoid the habit of spitting on the floor; It is - in addition to being inappropriate to look at - a means of transmitting diseases and spreading infection.
• If tissues are not available, it is preferable to cover a cough or sneeze with the upper arm, not the palm of the hand.
• Avoid defecation outside the toilets so that infectious epidemics do not spread, not to mention the unpleasant scene.
• Do not throw garbage and leftover food on the street but dispose of it in the designated containers.
• Constantly change clothes and wear clean clothes. It prevents many health problems, including abrasions.
• Make sure to clean your mouth and teeth regularly.
• Use masks in crowded places and gatherings, and change them regularly according to the manufacturer's instructions, removing them from behind the ear and not from the front, then washing hands with soap and water.
• Avoid heat exhaustion and heatstroke by using an umbrella, avoiding direct sun exposure, drinking enough fluids, and resting.

• Between the thighs.
• Armpits.
• Under the breasts.

Abrasions are accompanied by disturbing, and sometimes painful, itching.

Prevention

• Take care of personal hygiene.
• Ventilate the folds of the body well Lubricate the body with ointments before walking.
• Lubricate the body with ointments before walking.
• Use medicated ointments when infected and wash the area well before wiping it.
• Change clothes with other clean clothes to avoid many health problems.
• Diabetics should note that skin rashes may increase due to overcrowding, excessive sweating, and abnormal blood sugar level.

Guidance and care centers for lost persons are spread throughout the vicinity of the Holy Mosque and within the Sacred Sites. These centers are fully dedicated to serving and assisting pilgrims under the services provided by the Ministry of Hajj and Umrah. With technological advancements and the issuance of pilgrim wristbands, e-guidance and remote guidance services using smart devices have been introduced. This has facilitated service delivery, saved time and effort, and reduced the number of lost individuals.
To strengthen these efforts, it is essential to emphasize the importance of carrying the "Nusuk Card" or the "Umrah Identification Card" at all times, particularly for the elderly and children, to facilitate their guidance when necessary. Umrah performers are also advised to request an identification card from their place of residence or hotel that includes the facility’s name, address, and contact details to help identify their destination quickly and ensure a more peaceful journey.

Avoid:

• Bringing food and drinks (except for coffee, dates, and water).
• Carrying sharp tools.
• Carrying flammable liquids.
• Bringing large bags and luggage.
• Bringing baby strollers.

• King Abdulaziz Gate, No. (1) in the Western Square.
• Safa Gate, No. (11) near Massa.
• Fath Gate, No. (45) in the northern square.
• Umrah Gate, No. (62) in the northern square.
• King Fahd Gate, No. (79) in the Western Square.

• It is permissible to come to the Grand Mosque in Makkah with your own wheelchair and use it there, provided that you enter from the places designated for wheelchairs.